Thursday 22nd Nov Week 3

In this day there is few of work that I did that let me feel boring. Starting by managing a time to do an interview with Hisham the Collection Officer. Then they give me a Disconnecting list to check it.

Wednesday 21st Nov Week 3

As I use to in every morning that I check the Disconnecting list for the date 20^th Nov in the system that the activity completed. After that I had left some of yesterday work to finish it and this work regarding the 2 week of Nov record. At 10:00AM is the time of the site visit, so they take us to the Discovery Garden District Cooling Plant that we had a brief safety induction and general understanding of Operations and Maintenance of the plant including processes and department functions. Moreover, we went to their Customer Service Shop located in ALMAS Tower, JLT that had a brief on various department functions in Customer Service shop, at 02:00PM we return back to the Head Office.

Tuesday 20th Nov Week 3

As the day before I start checking the Disconnecting list that had send it for 19^th Nov to make sure that the activity has completed and update it. In addition, they test me in most of the work they give it to me during the 2 weeks, so they let give me the data of the 2 week of Nov to upload it in different Excel sheet. Start to upload some of the information in the daily collection after finishing form this sheet I upload the rest in the Bank Collection Reconciliation. I didn’t found it difficult because I do it before but there is some small confusing on it.

Monday 19th Nov Week 3

Starting my day by checking the Disconnecting List that should be done on 20^th Nov  because of the due of payment. After finishing the list I start follow up with the customer and update the information regarding the payment in the excel sheet & system. Finally, they let me rise a Failed Activity to the customer who do of payment more than 60 days and the amount in the bill are more than AED 500 to charge them AED 1,000 and lock the meter.

Sunday 18th Nov Week 3

Starting my day with having a small explaining on how they do the reconciliation list to send it to the discounting & recounting team. Also, during my work I know new information about the discounting that if the customers have a bill of more than AED 500 should have a disconnecting. In addition, I download a Full Report for both Developer & Residential and fixed it with finding the 30+ & 60+ to know which customer needs to send for them a final reminder, disconnecting note and make the disconnecting.  Moreover, some of the customer send an email and ask for the Account Statement so they told me how to downloaded and send it to the customer. Finally, my manager tells me to download some bills for a specific property and send it to him.

Wednesday 14 Nov Week 2

Starting my day by prepare the full report that downloaded from the system and finding the customers whose bill exceed 30 & 60 days, after that I start to saw the customers that should send for them a different reminders such as the Final Reminder that exceed 30 days, Disconnecting Notes that exceed 50 days & the Disconnecting happened after 10 days of the Disconnecting Note send. Also, I check the disconnecting sheet with the system for the last days of October that sends it from the disconnecting peoples.

Tuesday 13 Nov Week 2

They let me work with a Credit Control personal called ‘Huda”, his responsibility to follow up with the customers to make payments of their bills in monthly basis. She introduces to me her job with the small details. The jobs that she did it are first printing different reports for yesterday such as Full Report, Agent Report & Developer Report. Second, she follows up with the customer according to their payments and had the responsibility of sending Final Reminder & Disconnecting Note. While she calling the customers to tell them about their bills she should update new information in the system.

Monday 12th Nov Week 2

Starting my morning by explaining to me how they provide the final report and the number that show’s in the report from where they get it, and the final total in the report should be equal to the total l have it in the Excel that I provide it. Also, I had known some more transaction they use it in the company like Direct & credit transfer, some charges the bank provided for the company. Finally, I prepare the Collection Reconciliation Excel for the soma period to finish everything for the same period and this Excel for different project in the same period. In addition, in this Excel there is a 3 different sheets and it’s a Bank Reconciliation Statement, Revenue Reconciliation Allocation & Summery for the Allocation.

 

Sunday 11th Nov Week2

Starting my second week in the work placement by downloading the payment reports for Emirates NBD while it’s received by the email from the bank, Rosoom from the website and check it that everything is right and all the payments was transfer to their ADCB account. After the checking I applauded to the company software to record in the customer’s account. Second, I ask for a work to do they give me the payment that happen in the first 7 days of September to recorded in Excel sheet after checking the payment. In addition, when I finish record all the payment in the Excel and put the Rosoom, Emirates NBD & ADCB they let to take a look to the final report for the period.

 

 

Weekly Plan

This is the work that I will do during the weeks that I will work in the compay and this provide it by them
 

8th Nov

In this day Hisham the Collection Manager introduce how they check the online payment happen through Palm Utilities website called "Rosoom" and the online payment that happen through Emirates NBD customer. After the checking happen and downloading the reports they should apply it to their software. Also, he introduces to me how the life payment should be check when it received to them and I start check around 50 final bills according to the system. In the end of the day I received my work plan for the 6 week working in Palm Utilities.

7th Nov

Complete creating a Tender control and make different payment that left form the last day and finding the report for each Tender that I create it and check it according to the amount in the system while I print it. In addition, I ask for more jobs to do after finishing my work and they introduce to me a new thing that how they record a daily report in Excel and they actually do this Excel every 7 days and give it to the manager of the collection. The work I did is recorded the report for the first 3 days in November.

6th Nov

Starting my day by meeting the collection manager he introduce to me the system or software that the company work on it to have the Deposit control and Tender control. The software name is "CCNB", on this system they create a daily Deposit control and on it they create a Tender control this control for the casher and it's online. However, the daily Tender software should be open from the head office and I start to create a deposit control and a tender control and make a payment.

2nd Day of Workplacement 5 Nov

It's the second day in the work placement that gives me a clear idea of the company job in the environment. They put me in the Financial Department in the Collection section where the deposit happen and collect cash from the customer and chaque. I start with telling me how the payments happen and what is list in the bill that posted to the customer. In addition, I read the policy that related to the Collection & Credit. Also, they show me how they check the daily report for the money or transaction happen during the day and they give me some report to check. In the end of the day they show me how they enter the amount of the collection that come from the bank in Excel sheet and the way of being sure that there is no mistake.

 

1st Day of Workplacement

This day is a new day for me that let me feels that I'm an employee. I arrived early to the company, the reception and the employee was very helpful with me. I met with an employer called Amal, she's introduce me to the staff in different department. Also, they prepare for me a disk to sit and work in and an excess to the computer & company system. I start with an orientation they did it to introduce what the company and 4 different department do I find it useful to have a background about the work in the company. However, the plan for tomorrow that they will start doing for me a finger stamp for the daily attended after that will have a meeting with the Finance supervisor to know what I will going to do in the 6 weeks.